Privacy Policy
This Privacy Policy explains how TACTEC, accessible at www.tactec.com (the “Site”, “we”, or “us”), gathers, uses, and safeguards your personal data when you browse our website or purchase our tactical products.
1. Contact Information
If you have any questions about our privacy practices, require additional details, or wish to file a complaint, please reach out to us via:
- Email: info (at) tactec.co.za
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Mail: Driven Group LLC, 16192 Coastal Hwy, Lewes, DE, 19958
2. Collection of Personal Information
When you interact with our Site, we collect various types of information to ensure a secure and efficient shopping experience.
A. Device Information
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Purpose:
To render our website correctly on your device and to analyze site usage for continuous improvements. -
How It’s Collected:
Automatically via cookies, log files, web beacons, and similar technologies. -
What We Collect:
Details such as your browser type, IP address, time zone, cookie identifiers, pages visited, search queries, and interactions with our Site. -
Sharing:
This data is shared with our website platform provider (e.g., Shopify) to help manage and optimize our Site.
B. Order Information
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Purpose:
To process your orders, handle payment transactions, arrange delivery, issue invoices/order confirmations, and communicate with you. -
How It’s Collected:
Directly from you during the checkout process. -
What We Collect:
Your name, billing and shipping addresses, payment details (including credit card information), email address, and phone number. -
Sharing:
This information may be disclosed to our trusted service partners such as payment processors, shipping companies, and order management systems.
C. Customer Support Information
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Purpose:
To respond effectively to your queries and provide personalized support. -
How It’s Collected:
When you contact us through our support channels. -
What We Collect:
Your name and email address.
3. How We Share Your Information
We only share your personal data with reputable third-party service providers who support our business functions, such as:
-
Website Management:
Our platform provider (e.g., Shopify).
For details on their privacy practices, please review Shopify’s Privacy Policy. -
Payment and Order Fulfillment:
Payment gateways, logistics partners, and order processing services. -
Compliance & Legal Requirements:
When required by law, to respond to subpoenas, or to protect our rights.
You may opt out of targeted advertising through the following portals:
- Facebook: Ad Preferences
- Google: Ads Settings
- Bing: Personalized Ads
For further options, visit the Digital Advertising Alliance’s opt-out page.
4. Use of Personal Information
We utilize your personal data for various essential purposes, including:
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Order Fulfillment:
Processing transactions, arranging shipping, and providing order updates. -
Customer Communication:
Sending confirmations, updates, and promotional material about new products and offers (subject to your consent). -
Site Improvement:
Analyzing customer behavior to enhance our website functionality and tailor our offerings.
5. Legal Basis for Processing (GDPR)
For visitors from the European Economic Area (EEA), we process your personal information based on:
- Your explicit consent;
- The necessity to fulfill our contract with you;
- Compliance with legal obligations;
- Protection of your vital interests;
- Tasks carried out in the public interest;
- Our legitimate interests provided these do not override your rights and freedoms.
6. Data Retention
We retain your personal data for as long as necessary to fulfill your orders and for record-keeping purposes. If you wish to have your data erased, please contact us using the details above, and we will respond in accordance with applicable laws.
7. Automated Decision-Making
TACTEC does not engage in fully automated decision-making that significantly affects you. However, our service provider (e.g., Shopify) may use limited automated processes to help prevent fraud. Examples include:
- Temporary blacklisting of IP addresses after repeated failed transactions.
- Temporary blacklisting of payment methods linked to suspicious activity.
These measures are designed solely to protect your interests and our business operations.
8. Your Rights
For EEA Residents (GDPR)
You have the right to:
- Access your personal data.
- Correct any inaccuracies.
- Request Deletion of your data.
- Portability of your data.
- Object to or restrict processing of your information.
To exercise these rights, please contact us at the contact us page.
Note: Your data may initially be processed in Ireland and subsequently transferred outside of Europe (e.g., to Canada or the United States) in compliance with GDPR requirements. For more details, please refer to Shopify’s GDPR guidelines here.
For California Residents (CCPA)
If you reside in California, you have the right to:
- Know what personal data we collect.
- Request Access, Correction, or Deletion of your data.
- Designate an Agent to act on your behalf.
For any inquiries or requests under the CCPA, please reach out via the contact us page.
9. Cookies and Tracking Technologies
Cookies are small text files stored on your device that help improve your browsing experience on our Site. We use them to:
- Enable essential Site functions.
- Monitor usage and performance.
- Deliver personalized advertising.
What Are Cookies?
Cookies allow our website to remember your actions and preferences (such as login details and region settings) so you don’t have to re-enter them on subsequent visits. They also help us understand how our Site is used—whether you’re a first-time visitor or a returning customer.
Types of Cookies We Use
Essential Cookies:
Necessary for Site functionality (e.g., login sessions, shopping cart operations).
Analytics Cookies:
Help us understand visitor behavior and improve our website.
Advertising Cookies:
Used to deliver tailored advertisements based on your browsing habits.
A detailed list of the cookies we use (including names, functions, and durations) is available on our Site and reflects the standards set by our platform provider. Keep in mind that managing or disabling cookies through your browser settings may impact your experience on our website.
For more information on managing cookies, please visit All About Cookies.
10. Do Not Track (DNT)
Currently, there is no standardized industry method for responding to “Do Not Track” signals. Therefore, our data collection practices remain unchanged when such signals are detected.
11. Policy Changes
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or regulatory obligations. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting.
12. Complaints
If you are unhappy with our handling of your personal data or have any concerns regarding this policy, please contact us using the information provided above. Should our response not meet your expectations, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
This Privacy Policy is intended to ensure transparency and build trust with our customers while you explore and purchase tactical gear from TACTEC. Your privacy and security are of paramount importance to us.
For any further questions or concerns, please do not hesitate to get in touch with our support team. Please go to the contact us page.
Last Updated: 03 March 2025